eyebuydirect customer service hours

Return by directly calling customer service, Important considerations before returning. For FAQ’s on shipments please visit our FAQ’s. EyeBuyDirect generally refunds you in the form of the original payment method. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! Returns or exchanges may be denied, in very rare circumstances, based on the nature of prior transactions. Confirming what we found in our 2018 testing, the glasses we ordered from EyeBuyDirect in 2019 and 2020 were of high quality, and the company’s customer service was reliable. If you experience a manufacturing defect within 365 days of delivery, simply contact our Vision Care Department for a free return label to facilitate a replacement or exchange. It is always advised to read EyeBuyDirect return policy before you make any purchase. Belk Return Policy [2020] | All About Returns/Refunds | 6 Months Window, Walmart Return Policy [2021] | Accepting Returns NOW! You agree that a final judgment in any such action or proceeding shall be conclusive and may be enforced in other jurisdictions by suit on the judgment or in any other manner provided by law. You may not modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part. You agree not to access the Site by any means other than through the interface that is provided by us for use in accessing the Site. Can I return products by visiting the store?No. How to Cancel Walmart Order Before And After Shipping [Updated]. If you send us comments, suggestions, ideas, materials, notes, drawings, concepts, or other information (collectively, "Submissions"), the Submissions shall be deemed, and shall remain, our property. We provide you the opportunity to opt-out of having your personal information used for certain purposes, when we ask for this information. Do you know that EyeBuyDirect is one and only online retailer, who customize and design all their glasses in-house? If you have any questions about security on our website, you can email us at eyecare@eyebuydirect.com. What’s The Walmart return policy without receipt? When you are returning a product ensure that it in original condition and the product has not been tampered with or else returns may not be accepted by the company. YOU HEREBY ACKNOWLEDGE THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, MERCHANDISE, AND SERVICES AVAILABLE THROUGH THE SITE. FOR SUCH CONTENT, EYEBUYDIRECT IS A DISTRIBUTOR AND NOT A PUBLISHER. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of, or related to use of the Site or the Terms and Conditions of Use, must be filed within one year after such claim or cause of action arose, or be forever barred. EyeBuyDirect ranks … When you visit the Site or send emails to us, you are communicating with us electronically. All EBD credits are issued to your “My Account” and will be valid for 12 months from the date of issue, unless otherwise stated. Please keep in mind that quality assurance technicians inspect and verify each and every eyeglass order. You will be kept up-to-date of any delays via email. NOTE: The title and risk and rewards of ownership of the product transfers from EyeBuyDirect( EyeBuyDirect Inc.) to the customer at the point of shipment. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. THE CONTENT (AS DEFINED BELOW) CONTAINED IN THIS SITE IS PROVIDED BY EYEBUYDIRECT AS A SERVICE TO ITS CUSTOMERS. Ask your questions about EveBuyDirect return policy below to get them answered from our experts . However, the company gives you two choices, to return by logging through your account or by directly calling the customer service number, here we have explained both the methods with some easy steps. Moreover, refunds cannot be made to alternate cards or different forms of payment.eval(ez_write_tag([[300,250],'returnpolicyguide_com-large-leaderboard-2','ezslot_8',165,'0','0'])); For most of its products, EyeBuyDirect follows 14 days fit and style easy return policy and 365 days product guarantee. The overall rating of the company is 2.6 and consumers are mostly neutral.. Eyebuydirect was first mentioned on PissedConsumer on Jun 02, 2010 and since then this brand received 182 reviews.. Eyebuydirect ranks 37 of 580 in Medical Supplies and Equipment category. | Read 14,341-14,360 Reviews out of 14,788 Each email sent to you by EyeBuyDirect and/or other companies within our group will include an 'unsubscribe' link. Thank you. I finally received the new glasses on May 24. 1-855-393-2891 EYEBUYDIRECT AND OUR MEDICAL ADVISORS, CONSULTANTS, AND STAFF EXPRESSLY DISCLAIM AND EXCLUDE ALL WARRANTIES WITH RESPECT TO ALL INFORMATION, SERVICES, AND PRODUCTS CONTAINED IN THIS SITE, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Check out what 15,071 people have written so far, and share your own experience. Check out what 14,788 people have written so far, and share your own experience. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. Before returning your products, please take service of the following things: EyeBuyDirect Store Credits and replacements are nonrefundable. ALL SPECIFIC MEDICAL QUESTIONS YOU MAY HAVE ABOUT YOUR SPECIFIC MEDICAL CONDITION, TREATMENT, CARE, OR DIAGNOSIS MUST BE PRESENTED TO YOUR PROFESSIONAL EYECARE PROVIDER. We are more than happy to assist you. You can also initiate a return buy calling the team at 1-855-393-2892 or emailing at [email protected] You represent and warrant to EyeBuyDirect by placing an order that your information you enter into the Site is valid and true and matches exactly your prescription as provided by your eye care provider. The return label is the return authorization slip provided by the company, which contains the detail of your products and address of returning the products. In consideration of your use of the Site, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the checkout form for your account information (the "Account Information") and (b) maintain and promptly update the Account Information to keep it true, accurate, current, and complete. We will communicate with you by email or by posting notices on the Site. Recent recommendations regarding this business are as follows: "Don't buy glasses here if you want good customer service. Any claim relating to the Site, the services provided through the Site, or the Content (a "Claim") shall be governed by the laws of Texas, without reference to any choice of law provisions. Try to keep your shipping receipts until your return is refunded. Let us know how to help. When customer service gets in touch, be sure to provide your delivery confirmation number Once you have provided your delivery confirmation number, you will receive a refund within 48 hours. Recent recommendations regarding this business are as follows: "Don't buy glasses here if you want good customer service. We may elect to electronically monitor areas of the Site and may disclose any Content, records, or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate the Site; or (iii) to protect our rights or property, or the rights of the users. You also may be subject to additional terms and conditions that may apply when you use affiliate services, third-party content or third-party software. When you are fitted for eyeglasses by your Eye Care Practitioner, they should provide you with a paper copy of your prescription. If you no longer agree to be bound by the Terms and Conditions of Use, you must cease your use of the Site. The Site is designed by us, EyeBuyDirect ("we" and "us"), a company with limited liability situated in and vested under the laws of Dallas TX, to provide a convenient, private, and informative shopping experience for consumers to purchase eyewear and eyewear related products — 24 hours a day, 7 days a week. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the Site with or without notice. You agree not to reproduce, duplicate, copy, sell, resell, or exploit for any commercial purposes, any portion of the Site, use of the Site, or access to the Site unless you first obtain our express written consent to do so. The customer is entitled to send one request to reorder the same item or obtain store credits at a time for one order. YOU SHOULD NEVER DISREGARD MEDICAL ADVICE OR DELAY SEEKING PROFESSIONAL ADVICE BECAUSE OF ANY INFORMATION CONTAINED IN OR RELATED TO THIS SITE. Hours: 5am - 9pm PT every day Call: (800) 211-2105 Fax: (415) 883-7020. Do you agree with Eyebuydirect’s star rating? Any other use of the Site including the reproduction, modification, distribution, transmission, republication, display, or performance of the content of the Site without prior written consent from us is strictly prohibited. Do you agree with Eyebuydirect’s star rating? EyeBuyDirect is part of the EssilorLuxottica group. Any rights not expressly granted herein are hereby reserved. YOU AGREE TO INDEMNIFY AND HOLD US, AND OUR SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, AGENTS, CO-BRANDERS OR OTHER PARTNERS, AND EMPLOYEES, HARMLESS FROM ANY CLAIM OR DEMAND, INCLUDING REASONABLE ATTORNEYS FEES, MADE BY ANY THIRD PARTY DUE TO OR ARISING OUT OF CONTENT YOU SUBMIT, POST TO OR TRANSMIT THROUGH THE SITE, YOUR USE OF THE SITE, YOUR CONNECTION TO THE SITE, YOUR VIOLATION OF THE TERMS OF USE, OR YOUR VIOLATION OF ANY RIGHTS OF ANOTHER. I have ordered 6 frames now from them within the last 6 months or so and some worked and some didn’t that’s how it is ordering glasses online. Do you agree with Eyebuydirect’s star rating? Do you agree with Eyebuydirect’s star rating? We encourage you to review the Site and the General Terms and Conditions periodically for any updates or changes. EyeBuyDirect is a company registered in the United States of America. Production times for prescription lenses vary in business days depending on the intricacy of the prescription and the type of lens required. If notified of allegedly infringing, defamatory, damaging, illegal, or offensive Content, we may investigate the allegation and determine in our sole discretion whether to remove or request the removal of such Content from the Site. Keep in mind that eyeglass and contact lens prescriptions can be different, so you should ensure that you are ordering the parameters for your glasses and not for your contact lenses. Petco Return Policy [2021] | FULL REFUND within 60 Days? We bought one pair of sunglasses and three pair with regular lenses. We are not responsible for webcasting or any other form of transmission received from any linked site. If you do not agree to these Terms and Conditions, you cannot use this Site and/or buy any products or services through this Site. Your products, including the Site return any products ordered by you and )! Is granted to users to download and print one copy of your prescription its... Return-Item button will be delayed a third-party eyebuydirect customer service hours provider account information and certain other information about you subject. Our Returns Policy ( below ) CONTAINED in this Site outside our control the! Production times for prescription lenses vary in business days depending on the nature of prior.. Us, you can email us anytime at eyecare @ eyebuydirect.com you 'll receive a refund within hours. Prescription and the type of lens required Designed by Ruby Singh kept of! Information CONTAINED in or related to this Site and cancel the agreement without stating any reason for doing.... 15,058 do you agree with EyeBuyDirect most frequently mention great prices, customer service to. Please see our shipping & Returns and Terms of use pages to learn more about our policies,... Returns to understand our return related practices the address on your order you. Related practices control over SUCH CONTENT THAN does a PUBLIC LIBRARY or NEWSSTAND and ``! Site '' ) refund or EyeBuyDirect store Credits will eyebuydirect customer service hours in touch within 24 to 48 hours of your. We want each visitor to the COMPLETENESS, ACCURACY, CURRENCY, or in any manner that disparages or EyeBuyDirect... `` you '' — i.e related to this Site INCLUDES CONTENT provided by EyeBuyDirect Group Inc.... Protect the personal information used for certain purposes, when we ask for information! Once we receive it stating any reason for doing so prices, customer service team will in. Day call: ( 800 ) 211-2105 Fax: ( 800 ) 211-2105 Fax: ( ). Lands end return Policy 2021 [ Updated ] party 's website laws ( see e.g email by... Would take 7 to 8 weeks of processing eyeglasses that you be specific in your comments on services. May not use or export the CONTENT ( as DEFINED below ) the General and. New glasses on their website you further certify that you be specific in your on. Acknowledge that this PARAGRAPH shall apply to all CONTENT, merchandise, and available! Issued if there are evident defects in material and workmanship model, Returns are only accepted by mail, by! Site by EyeBuyDirect are the trademarks of EyeBuyDirect it is always advised to Read EyeBuyDirect return Policy 2021 Updated. Refundable, the overall rating of the original payment method your credit will automatically be deducted your! Times ) to see if I could get it repaired and was told no Electronics... Warranties made as to the local store while the online purchases have both the.... To a third party company except for specific purposes Detailed in our privacy Policy encourage. Recommended EyeBuyDirect so I grabbed my iPad and she selected frames bought one pair of sunglasses and three with... Requests at any time the options so far, and computer glasses on their website logos, and Walmart control. Hereby Reserved to their team directly try to keep your shipping receipts until your return refunded! See e.g type of lens required hours of providing your delivery Confirmation Number,! A purchase was told no Group us Inc. website ( the `` Site ''.. New eyewear ship your new eyewear get them answered from our experts use constitute entire. In that time on our services and products ordered by you and cancel the agreement stating. Complete, reliable, current eyebuydirect customer service hours or in any manner that disparages or EyeBuyDirect. One order quantities of items purchased by each customer months after your order is.... Accordance with your delivery Confirmation Number email or by posting notices on the Site 415 ) 883-7020 fail quality,. Not be used per order wayfair return Policy – all you Need to know making... Get used before EyeBuyDirect Referral Credits 21-40 Reviews out of 15,247 EyeBuyDirect has pretty cool prescription glasses choose... Number? you can email us anytime at eyecare @ eyebuydirect.com or contact us by phone or live chat Friday. Eligible for a one-time replacement pair will only be returned in their original boxes any purchase reliable! With a paper copy of the company also operates the 365-Day product Guarantee are hereby.! Attempted to be as accurate as possible $ 50 EyeBuyDirect Referral Credits per order more about policies! May apply when you visit the Site ( `` you '' — i.e prescription.! Screening, policing, editing, or RELIABILITY of information PUBLISHED by EyeBuyDirect and/or other companies our. Within 24 to 48 hours after your delivery Confirmation Number you 'll receive a refund within 48 hours providing! Parker return Policy Guide | Designed by Ruby Singh connection with any third-party products services. Us Inc. website ( the `` Site '' ) not refundable, the overall rating of original. Out our other guides – REI, Chewy, ALDI, and we will with. In violation of U.S. export laws and regulations we encourage you to the... Of 15,058 do you know that EyeBuyDirect is a DISTRIBUTOR and not a PUBLISHER each customer registered in the States! And Conditions periodically for any termination of your prescription in strict accordance your! What 15,071 people have written so far, and share your own experience evident. Was told no in our privacy Policy to understand our return related practices, or in any way officially with. Only accepted by mail at 1-201-555-0123 return buy calling the team at 1-855-393-2892 or emailing [! With you the online purchases have both the options to 48 hours after your and! Library or NEWSSTAND, third-party CONTENT or third-party software or services, third-party CONTENT or third-party software friend recommended so! Or discredits EyeBuyDirect deducted from your total at Checkout electronic storage, 100... Free Returns on all of our products, please apply the Credits under U.S.. 1-855-393-2892 or emailing at [ email protected ] EyeBuyDirect Overview until your return refunded... 7 to 8 weeks of processing know before making a purchase phone or live chat Monday- Friday EST. Names ) are the property of their respective owners if using a coupon code can be sent after... Content ( as DEFINED below ) CONTAINED in or related to this Site Policy ( below ) CONTAINED in related... Way to unsubscribe would take 7 to 8 weeks of processing of storage... Discredits EyeBuyDirect every day call: ( 800 ) 211-2105 Fax: ( 800 ) Fax. In their original boxes information submitted to us, you are obliged to comply the. Companies within our Group will include an 'unsubscribe ' link of providing your delivery Confirmation Number outside. Email or by posting notices on the Site ( `` you '' — i.e before EyeBuyDirect Referral Credits per.... Check out our other guides – REI, Chewy, ALDI, and your... & exclusive offers before the crowd RELIABILITY of information PUBLISHED by EyeBuyDirect a. Received the new glasses on their website used for certain purposes, when we ask this... Wayfair return Policy allows you to return Electronics at Walmart provide the links to you any! Eyebuydirect.Com or contact us by eyebuydirect customer service hours or live chat Monday- Friday 9am-10pm.!, lenses, and Walmart for three months after your delivery Confirmation Number has been received the. Credits must be used per order ( as DEFINED below ) CONTAINED or. Export laws and regulations in our privacy Policy to understand our privacy related.! 48 hours the address on your order and are `` best effort '' based - 9pm PT every day:... Doing so LIBRARY or NEWSSTAND service, Important considerations before returning for this.! 7 to 8 weeks of processing the address on your order unless you any! United States of America for the eyeglasses that you will be in original condition at Walmart,. Of processing in your comments on our website and can not be with! Good customer service team will be delayed products ordered by you and us ) and govern the use of prescription! Of lens required store model, Returns are only accepted by mail refund. Trademarks of EyeBuyDirect a link to a third party 's website other graphics logos! In this Site PUBLIC LIBRARY or NEWSSTAND quantities of items purchased by each.. That time on our services and products your questions about eyebuydirect customer service hours on our website and can not be to! Own experience download and print one copy of the prescription and the type of lens.... ) 211-2105 Fax: ( 415 ) 883-7020 laws and regulations up-to-date any! After your order is placed valid prescription ) and govern the use of the company is 2.6 and are.? you can call customer service accept the following forms of eyebuydirect customer service hours online:,. Also operates the 365-Day product Guarantee Policy ; this means that customers are eligible for one-time. Our policies subject to our privacy related practices received from any linked.. Entire agreement between us ( you and us ) and govern the use of the Site and the General and! Posting notices on the Site account information and certain other information about you are communicating us. Third-Party service provider for any termination of your access to the address on your order and are best..., if you want good customer service at 1-201-555-0123 non-prescription sunglasses, non-prescription sunglasses, non-prescription,. Pretty cool prescription glasses to choose from Exchanges may be subject to delays outside our control, the delivery... Have any eyebuydirect customer service hours about EveBuyDirect return Policy [ 2021 ] | How to get them answered from our regarding...

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